At Infinite Ecom Globe., we curate our products to the highest standards. However, if you are not entirely satisfied with your purchase, we're here to help. This Return & Refund Policy outlines our procedures and guidelines for returning items across our various categories.

1. Standard Return Window

You have 30 calendar days to return an eligible item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags, manuals, and accessories included.

2. Non-Returnable Items

Please note that the following items cannot be returned or exchanged due to hygiene, safety, or perishability reasons:

• Snacks & Beverages: All perishable food and drink items.
• Personal Care: Opened or used skincare, haircare, grooming, and wellness products.
• Fashion: Intimate apparel, swimwear, and undergarments.
• Toys & Games: Opened blind-box toys or unsealed video games.
• Items marked as "Final Sale" at the time of purchase.

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Visit our Returns Portal or contact our support team at support@infiniteecomglobe.info with your order number.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and a pre-paid shipping label (if applicable).
• Securely pack the item(s) in the original packaging, including any documentation, and attach the shipping label.
• Drop the package off at the designated carrier location.

4. Refunds Process (Cash on Delivery)

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

As we exclusively operate on a Cash on Delivery (COD) basis, approved refunds will be issued via a direct bank transfer or as store credit. Once your return is approved, our support team will contact you to securely collect your bank account details for the transfer. Please allow 5-10 business days for the funds to reflect in your account.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective electronics item, fashion piece, or toy for the exact same product, send us an email at support@infiniteecomglobe.info within 7 days of receiving your order.

6. Shipping Costs for Returns

For defective or damaged products, Infinite Ecom Globe will cover the return shipping costs. However, for "change of mind" returns or incorrect sizing orders (e.g., Fashion category), you will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable and will be deducted from your total refund amount before the bank transfer is initiated.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your bank, as there is often some processing time before a refund is officially posted. If you’ve done this and you still have not received your refund, please contact us.